Refund policy

1. Minimal-risk trial

Instead of a stripped-down free trial, the first month of any plan costs between RD$300 and RD$900 (US$5–15 if you pay in dollars) with every feature included. That way you can evaluate the platform with your real operation while risking the minimum.

2. Cancellation

You can cancel at any time from Settings → Plan (US$ payments) or simply by not renewing the period (RD$ payments). Cancellation takes effect at the end of the period already paid: you keep your plan until that date, and afterwards the practice continues with the Standard plan’s features, always with access to its data.

3. Refunds

• Duplicate or erroneous charges: refunded at 100% — write to us within 30 days of the charge.
• Partial periods: as a general rule they are not refunded pro rata; when you cancel you keep the service until the end of the period.
• Exceptional cases: if the platform was unavailable for a prolonged time for reasons attributable to us, we evaluate credit or refund case by case.

4. How it’s processed

Refunds of US$ payments are processed by Polar to the same card; RD$ refunds are handled with AZUL through your issuing bank. Timing depends on the card issuer (typically 5–10 business days).