Refund policy

1. Minimal-risk trial

Instead of a stripped-down free trial, your first month costs half: 50% off the price of whichever plan you choose, with every feature of that plan, nothing held back. That way you can evaluate the platform with your real operation while risking the minimum.

2. Cancellation

You can cancel at any time from Subscription (US$ payments) or simply by not renewing the period (RD$ payments). Cancellation takes effect at the end of the period already paid: you keep your plan until that date, and afterwards the account enters view-only mode — the team keeps read access to records, the schedule and the export of all its data, and can reactivate the service at any time.

3. Refunds

• Duplicate or erroneous charges: refunded at 100% — write to us at soporte@sonrisario.com within 30 days of the charge, stating the date and the amount.
• Partial periods: as a general rule they are not refunded pro rata; when you cancel you keep the service until the end of the period.
• Exceptional cases: if the platform was unavailable for a prolonged time for reasons attributable to us, we evaluate credit or refund case by case.

4. How it’s processed

Refunds of US$ payments are processed by Polar to the same card; RD$ refunds are handled with the local provider through your issuing bank. Timing depends on the card issuer (typically 5–10 business days).