Terms of service

1. The service

Plataforma Dental is management software as a service (SaaS) for dental practices: clinical records, dental chart, estimates, invoicing, scheduling and analytics modules, operated by Dajeury Velez Lima (Dominican Republic), who acts as processor of the data hosted in the service. By creating a practice you accept these terms on behalf of your organization.

2. The practice’s responsibilities

• Clinical content (diagnoses, treatments, notes, consents) is the exclusive responsibility of the practice’s healthcare staff.
• The practice is responsible for obtaining its patients’ consent for the processing of their data and for using secure credentials for its team.
• Fiscal receipts (NCF/e-CF) are issued using the authorized ranges the practice configures; keeping them current with the DGII is the practice’s responsibility.

3. Subscription and payments

The service is contracted as a monthly subscription per practice, in US$ (automatic recurring billing via Polar); RD$ payment via AZUL (per period, with manual renewal) will be available once that gateway is enabled. The first month is billed at a promotional price. RD$ prices include ITBIS. If a renewal is not completed, the practice moves to the Standard plan’s features after a grace period — access to clinical data is never blocked.

4. Your data is yours

The data you record belongs to the practice. You can export it in standard formats. Upon termination of the service, we offer a reasonable window to export and we keep only what health and tax regulations require.

5. Availability and support

We run on first-tier cloud infrastructure and make periodic backups. The service is provided "as is"; we will make commercially reasonable efforts to keep availability high and announce maintenance in advance.

6. Acceptable use

You may not use the platform for unlawful purposes, attempt to access other practices’ data, resell the service or deliberately overload the infrastructure. Violations may result in account suspension.

7. Territorial scope and compliance

The platform’s fiscal and regulatory compliance features (NCF, e-CF, DGII, record retention, Law 172-13) are designed for the Dominican Republic. If your practice operates in another country, you are responsible for verifying and complying with the applicable local regulations; the platform does not guarantee legal conformity outside the Dominican Republic.

8. Governing law

These terms are governed by the laws of the Dominican Republic. Any dispute will be submitted to the courts of Santo Domingo.